BAS Complete
Accessing Your Benefits
Members access benefits through the website or mobile app. These resources provide clear explanation of benefits, digital cards, and communication instructions (email and phone). Create a login using the information provided during registration and the group ID provided in an email.
Get the Mobile App
1. Visit the Apple or Android Store
2. Search for Empara Health
3. Download the App
4. Create your Account
Enter Code: 4133-3403
Virtual Care
24/7 access to a licensed physician doctor, 24x7 with $0 visit fee. Receive a diagnosis, treatment options and prescription, if medically necessary. Physicians provide treatment for common medical issues such as colds, flu, poison ivy, respiratory infections, bronchitis, pink eye, sinus problems, allergies, urinary tract infections and ear infections. The average wait time is 10 minutes. Available for or all agesā€”from children to seniors.
ACCESSING BENEFIT
Online Empara Health Mobile
Visit Fee $0 visit fee. Unlimited visits
Virtual Mental Health
Dedicated behavior health specialists are available to assist with members in the privacy of their own homes.
ACCESSING BENEFIT
Online Empara Health Mobile
Includes ADHD, Anger, Anxiety, Bipolar, Sleeping Disorder, Smoking, Substance Abuse, Depression, Eating Disorder, Grief, PTSD, OCD, and other mental focus
Visit Fee $0 visit fee
Doctor In-Office
Call the healthcare concierge or use the mobile app to schedule an in-office doctor appointment. The network a nationwide network of nearly 1 million physicians through the First Health Network.
ACCESSING BENEFIT
Online Empara Health Mobile
Phone (844) 377-2294
Visit Fee $25 visit fee.
Required Health card available in the web or mobile app
Specialists In-Office
Call the healthcare concierge or use the mobile app to schedule an in-office doctor appointment. The network a nationwide network of nearly 1 million physicians through the First Health Network.
ACCESSING BENEFIT
Online Empara Health Mobile
Phone (844) 377-2294
Visit Fee $25 visit fee.
Includes Anxiety, Arthritis, Asthma, Blood Pressure, CHF, COPD, Depression, Diabetes, Fibromyalgia, GERD, Gout, Hypertension, Thyroid, Chiropractic, Dermatology
Required Health card available in the web or mobile app
Urgent Care
Call the healthcare concierge to schedule appointments with an urgent care provider. The network includes 8,000 urgent care locations throughout the United States. The healthcare concierge will find the clinic with the lowest wait time and prepare them for your arrival.
ACCESSING BENEFIT
Online Empara Health Mobile
Phone (844) 377-2294
Visit Fee $50 visit fee.
Required Health card available in the web or mobile app
Wellness Exam
Call the healthcare concierge to schedule annual wellness exam. Members receive a wellness exams including in-office physical, screenings, and labs.
ACCESSING BENEFIT
Online Empara Health Mobile
Phone (844) 377-2294
Visit Fee $25 visit fee. 1 per Family Member
Includes Annual Physical with four labs (complete metabolic panel, complete blood count, thyroid stimulating hormone, and lipid panel
Required Health card available in the web or mobile app
Medications Rx
Use the formulary within the application to see if your prescription is included as $0 medications or call Member Concierge to request a prescription lookup. Medications not covered under the policy are offered at discounted prices. Call our help or use Rx Helpdesk in the web or mobile application.
ACCESSING BENEFIT
Online Empara Health Mobile
Phone (800) 944-8521
Fee $0 if covered in the formulary. 50-80% discounted if not in the formulary
Locations 60,000 locations including Walgreens, Target, CVS, and many other independent, national, and regional chains
Required Present card to at the pharmacy
Advanced Diagnostics
AWC provides multiple labs at no cost. We have you covered whenever you need additional labs or want to know more about your health and risk factors.
ACCESSING BENEFIT
Online Empara Health Mobile
Phone (844) 377-2294
Includes Minor Diagnostics (4x $0) Major Diagnostics (3x $0) Genetic Testing (1x $0)
Insurance Submit your bills to 5 Star for reimbursements
Surgeries
AWC provides multiple labs at no cost. We have you covered whenever you need additional labs or want to know more about your health and risk factors.
ACCESSING BENEFIT
Online Empara Health Mobile
Phone (844) 377-2294
Includes Minor Diagnostics (4x $0) Major Diagnostics (3x $0) Genetic Testing (1x $0)
Insurance Submit your bills to 5 Star for reimbursements
Bill Negotiation
AWC provides multiple labs at no cost. We have you covered whenever you need additional labs or want to know more about your health and risk factors.
ACCESSING BENEFIT
Online Empara Health Mobile
Phone (844) 377-2294
Includes Minor Diagnostics (4x $0) Major Diagnostics (3x $0) Genetic Testing (1x $0)
Insurance Submit your bills to 5 Star for reimbursements
How to Submit a Claim
Use 5 Star Insurance claim system to get reimbursed for medical expenses. Review the Explanation of Benefits or your policy for the insurance schedule.
Life Protection Fund
Members receive a fund valued at $100,000 for major medical events. Members can pull from the fund whenever health causes: Limits to 2 Activities of Daily Living (ADLs), results in a potentially terminal diagnosis, or impairs mental acuity (dementia or Alzheimerā€™s). Member funds can be used for most uncovered surgical costs, heart attack, stroke, cancer treatments, long-term care, and more.
ACCESSING BENEFIT
Phone (866) 863-9753
Includes 2 ADLs or Mental Impairment: $3000 or $4000/month with a maximum $85,000. Terminal Diagnosis: Up to $30,000 lump sum $3000 or $4000 a month with a maximum $85,000
Home Care
Home Care: Receive assistance with everyday household tasks, enhance safety, and facilitate the recovery process.
ACCESSING BENEFIT
Phone (866) 863-9753
Includes 31 visits per year at $150/day
Skilled Nursing
Receive around the clock medical care to recover from illness, injury or surgery.
ACCESSING BENEFIT
Phone (866) 863-9753
Includes 31 visits per year at $200/day
Hospice Care
Receive hospice care when the anticipated life expectancy is 6 months or less.
ACCESSING BENEFIT
Phone (866) 863-9753
Includes 31 visits per year at $200/day
Accidental Death
Members and their beneficiaries receive additional coverage for accidental death or life-altering injuries.
ACCESSING BENEFIT
Phone (866) 863-9753
Includes Accidental Death $50,000 and more. See Benefit Specifications
Burial Assistance
Beneficiaries receive up to $15,000 within one business day after submitting death certificate. Any remaining health fund is payable in monthly installments.
ACCESSING BENEFIT
Phone (866) 863-9753
Includes $15,000 lump sum
